Questions about buying digital?
- How can I purchase a game on Nintendo.com?
- What do I need to download a game?
You'll need a Nintendo Switch, Wii U, or Nintendo 3DS family system, a Nintendo Account (registered for use in the U.S. or Canada), Internet connection, and Nintendo eShop access to download the game once you've purchased it.
For help downloading a game, click here.
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- Does my purchase qualify for My Nintendo Points?
Yes. As long as you have signed up for My Nintendo before you purchase the game, your game will qualify for My Nintendo Points. My Nintendo Points are automatically awarded to the Nintendo Account that was used to purchase the game. (Please note that DLC items, passes, and themes do not qualify for My Nintendo Points.)
To see your My Nintendo points balance:
- Visit http://my.nintendo.com
- Select 'Sign in.'
- Sign in to your Nintendo Account.
Once you're signed in, you can review your My Nintendo points balance and history, check out the latest My Nintendo rewards, and view active missions you can complete to earn My Nintendo points.
You may also use My Nintendo Gold Points to purchase games for Nintendo Switch. Learn more about Gold Points.
For additional help with My Nintendo, please visit our support site.
- What is the order cancellation policy for digital purchases?
All sales are final. Please be sure that you meet all of these download requirements for your game before you place your order.
For additional information, please see the Purchase Terms.
- How do I redeem a download code?
Download codes are codes for specific digital games or content for Nintendo Switch™, Wii U™ or the Nintendo 3DS™ family of systems.
You can redeem your code here and send the content directly to your system.
You may also redeem your code via the Nintendo eShop on your system. For step-by-step instructions, select your system: Nintendo Switch, Wii U or Nintendo 3DS.
Need more storage space?
![Nintendo Eshop Codes Not Used Nintendo Eshop Codes Not Used](https://gamebag.org/wp-content/uploads/2017/11/nintendo-select-code.png)
The Nintendo Switch system comes with 32 GB of internal memory, which can support a limited amount of digital game downloads.
It's easy to expand your console's storage space using microSDHC or microSDXC cards up to 2TB (sold separately).
Visit support for more details.
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Important:
- For assistance with prepaid Nintendo eShop funds cards, click here.
Nintendo Eshop Codes Not Used
Additional Information:
- If your download code is lost or missing, click here.
- If you see a message that your download code has already been used, click here.
- If you receive Error Code: 2811-6058, wait a short while before trying to redeem the download code again.
- For assistance with download codes issued through My Nintendo, click here.
- Retailer-issued download codes do not expire. However, download codes given out for a specific promotion (Hyrule Warriors DLC pack, Pokémon distributions, etc) will usually have an expiration date.
What to Do:
- Verify that you are entering your download code correctly.
- Themes - The download code must be redeemed within the Theme Shop on a Nintendo 3DS family system.
- Games - The download code must be redeemed on the Nintendo eShop for Nintendo Switch, Wii U or Nintendo 3DS family systems.
- The download code is a 16-digit code that is printed on the receipt or card you received when you made the purchase. (Codes included in system bundles are printed on an insert inside the packaging.)
- Some retailer cards for Nintendo Switch software include both a Control Number and a Download Code. Make sure that you are entering the Download Code (usually begins with a B, no hyphens in the number) and not the Control Number.
- Games can only be redeemed on the system they’re intended for. (For example, Nintendo Switch games can only be redeemed on a Nintendo Switch system). If you have a download code for a system you don't own, we encourage you to work with the retailer who sold you the download code or give it to someone who can use it as a gift.
- If some characters are hard to read, try entering similar characters. (For example, a 0 may look like an 8, a 5 may look like a 2, etc).
- Verify that the country setting on your system is correct on your Nintendo Switch, Wii U or Nintendo 3DS family system.
- A download code can only be redeemed on a Nintendo eShop set to the same region as the game. (For example, a code sold for use in Japan can only be redeemed with a Nintendo Account and/or Nintendo eShop also set to Japan.)
- If you are attempting to use a download code or system from a different region (a North American download code with a European system, for example), the download code will not work. You may wish to give the download code to someone who will be able to redeem it, or work with the retailer who sold you the download code.
- Check your previously downloaded titles in the Nintendo eShop. If you already redeemed the download code, you can re-download the game on your Nintendo Switch, Wii U or Nintendo 3DS family system without re-entering it.
- If the download code is still not working, it may not have been activated correctly at the store. Please check with the retailer that provided the code.
Situation Not Resolved:
Additional Information:
- Download codes from retailers are located on a receipt or card.
- An Internet connection and Nintendo Account are required to access the Nintendo Switch eShop.
- This feature is available for Nintendo Accounts set to U.S. and Canada, and countries with a limited version of Nintendo eShop.
- For assistance with redeeming a code for a Nintendo Switch Online membership, click here.
Complete These Steps:
- Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
- Select the account you want to use.
- Select “Enter Code” on the left side of the screen.
- Enter the 16-character download code.
- Some retailer cards for Nintendo Switch software will include both a Control Number and a Download Code. Make sure that you are entering the Download Code (usually begins with a B, no hyphens in the number) and not the Control Number (usually begins with an S, has hyphens).
- Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.
- Select “OK” to confirm. The game will begin downloading once the code is confirmed.
- The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.